Bug #118493
【BSP】--【VC1】【台架】-【客户现场】【0072中控】-中控网络不可用的情况下，中控操作整车下电，重启后TP不可用
| Status: | CLOSED | Start date: | 2023-06-06 | |
|---|---|---|---|---|
| Priority: | Urgent | Due date: | ||
| Assignee: | 移动测试一组_CDTS 刘强 | % Done: | 100% | |
| Category: | 冻屏 | |||
| Target version: | - | |||
| Need_Info: | -- | Found Version: | 0106 | |
| Resolution: | -- | Degrated: | -- | |
| Severity: | Critical | Verified Version: | ||
| Reproducibility: | Occasionally | Fixed Version: | ||
| Test Type: | IOT | Root cause: | TP失效，无报点 |
Description
【前提条件】
使用客户处的台架
中控版本0072
副屏版本：6.2号的0106版本
【测试步骤】
1、副屏下电。上电 打开edge浏览器显示无网络状态
2、发现网络不可用之后，客户这边的测试怀疑是can问题，因此连接了can-l）
3、连接之后发现还是没网，中控下电出发关机重启，
【预期结果】
设备正常重启，功能恢复正常
【实际结果】
1、整车重启之后就出现副屏TP失灵的情况
2、插拔显示线不能恢复，断电重启之后TP恢复
Subtasks
History
#1 Updated by CDTS_TEST 王成 about 2 years ago
- Assignee changed from CD BSP-杜磊 to CD BSP-余霄
#2 Updated by CDTS_TEST 王成 about 2 years ago
- Assignee changed from CD BSP-余霄 to CD BSP-杜磊
- Priority changed from Normal to High
#3 Updated by CD BSP-余霄 about 2 years ago
- Status changed from New to RESOLVED
- Assignee changed from CD BSP-杜磊 to CDTS_TEST 王成
- Root cause set to 触摸屏单体问题，非BUG
Line 719: 01-01 08:00:05.952 0 0 I : [ 0.729154] atmel_mxt_ts 0-004a: ATMEL MaXTouch Driver version 4.12c
Line 721: 01-01 08:00:05.952 0 0 I : [ 0.729185] atmel_mxt_ts 0-004a: Set irq_gpio 1107 to irq 350
Line 722: 01-01 08:00:05.952 0 0 I : [ 0.729260] atmel_mxt_ts 0-004a: Mxt Reset (Flag: 0C)
Line 723: 01-01 08:00:05.952 0 0 I : [ 0.729262] atmel_mxt_ts 0-004a: Resetting chip(H)
Line 724: 01-01 08:00:05.952 0 0 I : [ 0.729267] atmel_mxt_ts 0-004a: <Seqnum>: 0 -> 0
Line 725: 01-01 08:00:05.952 0 0 I : [ 0.736618] atmel_mxt_ts 0-004a: Family: 164 Variant: 56 Firmware V2.0.AA Objects: 42
Line 743: 01-01 08:00:05.952 0 0 I : [ 0.747343] atmel_mxt_ts 0-004a: Read Info Block success
Line 744: 01-01 08:00:05.952 0 0 I : [ 0.747346] atmel_mxt_ts 0-004a: Registering input device
Line 745: 01-01 08:00:05.952 0 0 I : [ 0.749253] atmel_mxt_ts 0-004a: peak enalbe, check curve compensation
Line 746: 01-01 08:00:05.952 0 0 I : [ 0.749775] atmel_mxt_ts 0-004a: curve data: magic: 17238; flag: 1;levels: 7
Line 747: 01-01 08:00:05.952 0 0 I : [ 0.749777] atmel_mxt_ts 0-004a: curve coordinate compensation at X
Line 748: 01-01 08:00:05.952 0 0 I : [ 0.749779] atmel_mxt_ts 0-004a: curve coordinate compensation levels is: 7
Line 750: 01-01 08:00:05.952 0 0 I : [ 0.751576] atmel_mxt_ts 0-004a: curve compensation enabled
Line 751: 01-01 08:00:05.952 0 0 I : [ 0.751579] atmel_mxt_ts 0-004a: Touchscreen size {x,y} = {2559,1079}
Line 752: 01-01 08:00:05.952 0 0 I [ 0.751609] input: Atmel maXTouch Touchscreen as /devices/platform/soc/980000.i2c/i2c-0/0-004a/input/input2
Line 753: 01-01 08:00:05.952 0 0 W : [ 0.751663] atmel_mxt_ts 0-004a: Falling back to syfs fallback for: maxtouch.cfg
Line 754: 01-01 08:00:05.952 0 0 I : [ 0.751750] atmel_mxt_ts 0-004a: mxt_probe: probe successfully!
Line 1783: 01-01 08:00:06.543 0 0 E : [ 3.712022] atmel_mxt_ts 0-004a: Wait for completion timed out.
Line 1784: 01-01 08:00:06.543 0 0 I : [ 3.712792] atmel_mxt_ts 0-004a: T6 Config Checksum: 0x1B6EAC
Line 1785: 01-01 08:00:06.543 0 0 I : [ 3.713557] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 1786: 01-01 08:00:06.559 0 0 I : [ 3.729749] atmel_mxt_ts 0-004a: Config file CRC 0x1B6EAC same as device CRC: No update required.
Line 1787: 01-01 08:00:06.559 0 0 I : [ 3.729752] atmel_mxt_ts 0-004a: Skip update config file
Line 1788: 01-01 08:00:06.559 0 0 I : [ 3.730742] atmel_mxt_ts 0-004a: Initialized power cfg: ACTV 10, IDLE 20
Line 1789: 01-01 08:00:06.831 0 0 I : [ 4.002191] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 2458: 01-01 08:00:08.723 0 0 I : [ 6.010392] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 2602: 01-01 08:00:10.193 0 0 I : [ 7.480390] atmel_mxt_ts 0-004a: Enter resume
Line 2603: 01-01 08:00:10.716 0 0 I : [ 8.005273] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 2761: 06-05 11:09:32.056 0 0 I : [ 10.018706] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 2846: 06-05 11:09:34.069 0 0 I : [ 12.030422] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 3228: 06-05 11:09:50.417 0 0 I : [ 14.054382] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 3322: 06-05 11:09:55.393 0 0 I : [ 16.054720] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 3338: 06-05 11:09:57.445 0 0 I : [ 18.073648] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 3361: 06-05 11:09:59.454 0 0 I : [ 20.085975] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
Line 3389: 06-05 11:10:01.455 0 0 I : [ 22.106740] atmel_mxt_ts 0-004a: T25 Status 0x17 Info: 64 00 00 00 00
1.异常日志中，发现大量屏幕自检打印。
2.与刘强沟通抓取正常使用的日志中也发现有自检异常日志。
与FAE沟通，看了下正常使用日志，也是自检出了问题。
确认很大概率是触摸屏的问题，非软件问题。
#4 Updated by CDTS_TEST 王成 about 2 years ago
- Status changed from RESOLVED to ASSIGNED
- Assignee changed from CDTS_TEST 王成 to CD BSP-余霄
该问题是屏幕供应商(高平平)更新了屏幕i2c软件后，开机重启出现的问题，非快速样品屏
#5 Updated by CDTS-TEST 周婷 about 2 years ago
- Assignee changed from CD BSP-余霄 to CD BSP-杜磊
#6 Updated by CD BSP-杜磊 about 2 years ago
#7 Updated by CD BSP-杜磊 about 2 years ago
问题原因：
TP的中断gpio一直为低(高平平现场实际测量),导致主控端无法读取TP坐标数据，从而无数据上报导致TP失效。
验证：当发生此问题时，高平平有做现场测试，对TP reset引进进行拉低拉高进行reset操作后，TP可以恢复正常。
恢复方案：
每间隔800ms做一次中断GPIO是否为低判断，一共检测10, 若联系10次，均检测中断GPIO为低，则进行reset操作，并且读取TP状态寄存器，判断TP IC是否在正常工作。
等待VB版本
#8 Updated by CDTS-TEST 周婷 about 2 years ago
- Category changed from BSP to 冻屏
#10 Updated by CD BSP-杜磊 about 2 years ago
- Status changed from ASSIGNED to RESOLVED
- Assignee changed from CD BSP-杜磊 to 移动测试一组_CDTS 刘强
- Root cause changed from 触摸屏单体问题，非BUG to TP失效，无报点
代码已入库，请使用6/13 V110版本进行复测
#11 Updated by 移动测试一组_CDTS 刘强 about 2 years ago
116版本未复现
#12 Updated by 移动测试一组_CDTS 刘强 almost 2 years ago
0118 版本未复现
#13 Updated by 移动测试一组_CDTS 刘强 almost 2 years ago
- Status changed from RESOLVED to VERIFIED
120版本未复现，三个版本未复现，暂时关闭，使用新的固件屏幕继续复现
#14 Updated by 移动测试一组_CDTS 刘强 almost 2 years ago
- Status changed from VERIFIED to CLOSED